{"success":true,"data":{"slug":"privacy-policy","title":"Privacy Policy","app":"ITMS \u2014 Fastrak Services Inc.","effective_date":"April 2026","last_updated":"April 2026","content_type":"markdown","content":"# Privacy Policy\n\n**Effective Date:** April 2026\n**App:** ITMS \u2014 Fastrak Services Inc.\n\n---\n\n## 1. Introduction\n\nFastrak Services Inc. (\"FSI\", \"we\", \"us\", or \"our\") is committed to protecting the privacy of our couriers. This Privacy Policy explains how we collect, use, and safeguard information when you use the ITMS mobile application (\"App\").\n\n---\n\n## 2. Information We Collect\n\n### 2.1 Account Information\n\n- Full name, email address, phone number, and courier code.\n- Payout Account details (Bank Name, Account Number, or GCash identity for fallback).\n- Profile photograph (optional).\n\n### 2.2 Location Data\n\n- GPS coordinates collected while the App is active to track delivery progress and verify delivery locations for geofencing rules.\n- Location is transmitted to FSI servers approximately every 30 seconds during active use.\n\n### 2.3 Device Information\n\n- Device model, operating system version, and unique device identifier.\n- Available storage capacity (checked locally; not transmitted unless you submit a diagnostic report).\n\n### 2.4 Delivery Records\n\n- Proof-of-delivery photos (package photos, selfies).\n- Recipient signatures captured digitally.\n- Delivery status updates (delivered, RTS, Misrouted) including timestamp, geolocation, and recipient details.\n\n### 2.5 Diagnostic Data\n\n- Automated crash reports via Sentry to monitor app stability and performance.\n- Error logs generated by the App are stored locally on your device and are only transmitted to FSI if you choose to submit a bug report.\n\n---\n\n## 3. How We Use Your Information\n\nWe use your information to:\n\n- Process and verify delivery operations.\n- Calculate earnings and process payout requests.\n- Provide customer support and resolve disputes.\n- Improve the App's performance and reliability.\n- Comply with legal obligations.\n\n---\n\n## 4. Data Storage and Security\n\n- Delivery records and media are stored on secure cloud servers (AWS S3) in the **ap-southeast-1 (Singapore)** region.\n- Your login credentials and sensitive session tokens are stored securely on your device using industry-standard encryption (iOS Keychain \/ Android Keystore).\n- Delivery data is stored locally on your device in an encrypted SQLite database and synchronized to our servers when online.\n- We implement reasonable security measures to protect your data against unauthorized access, alteration, or destruction.\n\n---\n\n## 5. Data Retention\n\n- **Active delivery records:** Retained on-device for the duration of the delivery cycle.\n- **Paid delivery records:** Retained in the local App database for **24 hours** after payment confirmation. After 24 hours, the record is cleared from the device.\n- **Locked records:** Paid deliveries from the current day may remain visible but are **locked** to prevent modification within the App.\n- **Server records:** FSI retains all operational data on central servers indefinitely or in accordance with applicable Philippine laws.\n- **Error logs:** Retained on-device for 30 days, then automatically purged.\n\n---\n\n## 6. Data Sharing\n\nWe do not sell your personal information. We may share your information with:\n\n- **FSI operations staff** \u2014 for delivery management and support purposes.\n- **Service providers** \u2014 such as cloud storage providers (AWS), solely to operate the App.\n- **Legal authorities** \u2014 when required by law or to protect the rights, property, or safety of FSI or others.\n\n---\n\n## 7. Your Rights\n\nYou have the right to:\n\n- Request access to the personal data we hold about you.\n- Request correction of inaccurate data.\n- Request deletion of your data (subject to legal retention requirements).\n- Withdraw consent for non-essential data processing.\n\nTo exercise these rights, contact us at joemar.cardino@fsi.com.ph.\n\n---\n\n## 8. Location Data\n\nLocation data is collected while the App is active. You may disable location permissions in your device settings, but this will prevent certain App features (such as delivery verification) from functioning correctly.\n\n---\n\n## 9. Children's Privacy\n\nThe App is intended for use by adults (18 years and older) employed or contracted by FSI. We do not knowingly collect data from minors.\n\n---\n\n## 10. Changes to This Policy\n\nWe may update this Privacy Policy from time to time. Changes will be communicated through the App. Continued use of the App after changes constitutes acceptance of the updated policy.\n\n---\n\n## 11. Contact Us\n\nFor privacy-related inquiries:\n\n**Fastrak Services Inc.**\nEmail: joemar.cardino@fsi.com.ph\nAddress: Philippines\n\n---\n\n_Last updated: April 2026_","contact_email":"joemar.cardino@fsi.com.ph"}}